Skip to content
Self Storage Insurance Australia (SSIA)
Get A Quote (Goods in Storage)

Making a storage insurance claim

If your stored goods are lost or damaged, contact the Claims Department at Quantum Underwriting Agencies directly: call 1300 974 095 or email claims@qua.net.au. Here is what to do first and what to have ready.
Find the claims contact(opens the PDS at the claims contact)

You do not need to contact SSIA first. Quantum keeps SSIA updated on claims.

Hand signing a form on a clipboard beside stacked boxes

What to do first

These steps come from the claims conditions in your policy. Not following them can affect your claim.

  1. Stop further damage

    Take reasonable steps to prevent further loss or damage, where it is safe to do so.

  2. Report theft or loss to police

    If your goods are lost or stolen, notify the police or similar authority. Note the report number.

  3. Contact the Claims Department

    Call Quantum's Claims Department on 1300 974 095 or email claims@qua.net.au as soon as you reasonably can. You do not need to contact SSIA first.

  4. Hold off on repairs

    Do not authorise repairs or replacements without approval, other than emergency repairs to prevent further damage.

Have these ready

Quantum's claims team will ask for information about your policy and your loss. Gathering it early helps.
  • Your policy detailsYour policy number and schedule, from your policy documents.
  • Your itemised inventoryThe list of stored goods the policy asks you to keep.
  • Receipts or proof of valueReceipts, valuations or similar records for the items affected.
  • PhotosPhotos of the damage, and any earlier photos of the goods.
  • The police report numberFor any theft or loss you reported to police.
  • Any other insuranceDetails of any other policy that covers the same goods or loss.

Claims are assessed under your policy terms.

You will need to cooperate with the claims team and give them the information they ask for. You may be asked for a signed, sworn proof of loss within 60 days of a request.

The excess is $250 for each claim, as shown in your policy schedule. It is subtracted from any covered loss that is paid.

A claim can be refused or reduced if the policy conditions are not met, so read the claims section of the PDS before you act.

Unhappy with how a claim is handled?

You can make a complaint. Our complaints and support page explains how, how long a response takes, and how to contact the Australian Financial Complaints Authority (AFCA).
Read about complaints and support

Common questions

Who do I contact to make a claim?

Contact the Claims Department at Quantum Underwriting Agencies directly, as soon as you reasonably can. Call 1300 974 095 or email claims@qua.net.au. Quantum Underwriting Agencies issues SSIA Storage Insurance, and these are the claims contact details in your Product Disclosure Statement (PDS). The Find the claims contact button on this page opens the PDS at them.

Do I need to tell SSIA about my claim?

No. Make your claim directly with Quantum's Claims Department. Quantum keeps SSIA updated on claims, so you do not need to contact SSIA as well. For general questions about your cover, you can still email storesafe@ssia.au.

What is a sworn proof of loss?

It is a signed statement setting out your loss, with the information and documents requested, such as the cause of loss, receipts and similar records. If you are asked for one, you need to provide it within 60 days of the request.

Is there an excess on a claim?

Yes. The excess is $250 for each claim, as shown in your policy schedule. It is subtracted from any covered loss that is paid.

Ready to make your claim?

Contact Quantum's Claims Department directly. For general questions about your cover, you can still email the SSIA team.